Tekpay

Frequently Asked Questions

Frequently Asked Questions

1. What Payment Methods Does TekPay Support?

TekPay supports a wide range of payment methods including domestic and international credit/debit cards (Visa, MasterCard, JCB, etc.), bank transfers, e-wallets, and QR code payments. This allows businesses to offer flexible payment options for both Vietnamese and international customers.

2. How Can I Integrate TekPay into My Website or Application?

Integrating TekPay is simple through APIs or plugins for popular platforms such as Shopify, WooCommerce, Magento, and more. TekPay’s technical team is always ready to support you during implementation to ensure a fast and stable integration process.

3. How Does TekPay Ensure Payment Security?

TekPay complies with international security standards such as PCI-DSS and utilizes advanced encryption technology along with real-time fraud prevention systems to protect customer data and transactions to the highest level.

4. How Is TekPay’s Service Fee Calculated?

Fees are based on the transaction model, volume, and payment method. TekPay is committed to transparent pricing and offers solutions tailored to your business size. Please contact us for a detailed quote.

5. Does TekPay Support Cross-border Payments?

Yes. TekPay supports transactions in over 100 currencies and provides secure international payment solutions tailored for businesses expanding into global markets.

6. Does TekPay Support Refunds?

Yes. TekPay offers full and partial refund capabilities based on your business policy, accessible via the dashboard or API.

7. Does TekPay Provide A Transaction Management Dashboard?

Yes. TekPay includes a user-friendly dashboard that allows you to track real-time transactions, analyze revenue, and manage orders efficiently.

8. Can I Monitor Transactions in Real Time?

Absolutely. TekPay supports real-time transaction reporting and instant notifications whenever a payment occurs.

9. Does TekPay Support Multiple Currencies in One Account?

Yes. TekPay’s multi-currency feature allows you to manage and process various currencies in a single platform—ideal for global business operations.

10. Can I Customize The Checkout Interface with My Brand?

Yes. TekPay allows full customization of the checkout experience, including logo, color scheme, and layout, to match your brand identity.

11. Are There Any Minimum Requirements to Use TekPay?

TekPay supports businesses of all sizes. However, specific requirements may apply depending on your industry and transaction volume.